Live from the Dental Operations Symposium in Frisco, TX, we grabbed “cliffnotes” with five standout leaders:
• Bonnie Thompson — COO, Forest Family Dentistry (Austin)
• Leslie Soto — VP of Operations, FivePoint Dental Specialists
• Suzanne Jackson — Executive Leader, Rodeo Dental (multi-state ops)
• Ray Caruso — CEO, Lone Peak Dental Group
• Teresa Williams — CFO & COO, Dental Express; Coach at Dental Science Alliance
We hit: interviewing & performance reviews that build culture, tactical → strategic career jumps, communication that moves teams, beliefs that shape leadership, and reframing “production” as patient care with simple, daily KPIs.
👉 If you’re building or scaling a DSO/DPO, this one’s gold.
00:00 Intro — Why Dental Operations Symposium matters
01:10 Bonnie Thompson — Interviews, expectations, values-based reviews
07:40 Les Stoen — Tactical vs. strategic growth
13:05 Suzanne (Rodeo Dental) — Communication that inspires action
18:00 Ray Caruso — Beliefs about people & selection for culture
26:10 Teresa Williams — KPIs that teams actually embrace (“care per visit”)
#DentalOps #DSO #DentalLeadership #PracticeManagement #DentalHiring #DentalKPIs #DentalCulture