Dental Operations Symposium Cliffnotes: Interviews, Reviews, KPIs & Career Pathways

Dental Operations Symposium Cliffnotes: Interviews, Reviews, KPIs & Career Pathways

Dental Disruptors Podcast
Dental Disruptors Podcast
September 4, 2025
40
mins

Live from the Dental Operations Symposium in Frisco, TX, we grabbed “cliffnotes” with five standout leaders:

• Bonnie Thompson — COO, Forest Family Dentistry (Austin)

• Leslie Soto — VP of Operations, FivePoint Dental Specialists

• Suzanne Jackson — Executive Leader, Rodeo Dental (multi-state ops)

• Ray Caruso — CEO, Lone Peak Dental Group

• Teresa Williams — CFO & COO, Dental Express; Coach at Dental Science Alliance

We hit: interviewing & performance reviews that build culture, tactical → strategic career jumps, communication that moves teams, beliefs that shape leadership, and reframing “production” as patient care with simple, daily KPIs.

👉 If you’re building or scaling a DSO/DPO, this one’s gold.

00:00 Intro — Why Dental Operations Symposium matters

01:10 Bonnie Thompson — Interviews, expectations, values-based reviews

07:40 Les Stoen — Tactical vs. strategic growth

13:05 Suzanne (Rodeo Dental) — Communication that inspires action

18:00 Ray Caruso — Beliefs about people & selection for culture

26:10 Teresa Williams — KPIs that teams actually embrace (“care per visit”)

#DentalOps #DSO #DentalLeadership #PracticeManagement #DentalHiring #DentalKPIs #DentalCulture

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