AI voice is finally good enough to handle real dental scheduling—multi-kid, reschedules, emergencies, the works. Dr. Miles Beckett (MD turned serial founder) shares Flossy’s journey from a dental discount marketplace to “Fiona,” an AI receptionist that answers calls, books new patients, reschedules, triages, and lifts after-hours conversion. We dig into latency, PMS integrations, scheduling logic, onboarding, and what DSOs must measure to stop leaking marketing dollars.
00:00 Intro & how Miles got here
03:20 Flossy v1: discount marketplace → lessons
07:45 Why pivot to AI voice (“Fiona”)
12:30 Why scheduling over voice still dominates
16:40 Real-world call complexity (multi-kids, reshuffles)
20:55 After-hours ROI & missed-call math
25:10 Scheduling logic: treatment-level rules
31:00 Latency & making LLMs behave in milliseconds
36:20 Onboarding & QA of rules
41:15 Call-center co-pilot preview
45:10 Final takeaways for DSOs
#Dental #DSO #DentalTech #DentalOperations #PatientExperience #AI #VoiceAI #PracticeManagement #Scheduling #HealthcareTech